Shipping Policy

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

Delivery Time

All items in store may take 1 to 2 business days to process. Please add processing time to your shipping estimate below.

Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times. So, we encourage to order a few day in advance.

The shipping time depends on shipping way you choose.

We can supply multiple shipping options.

Australia Domestic

• Regular Shipping: 2-8 Business Days
• Express Shipping: 1-5 Business Days ($12 AUD)

International Standard Shipping

• US, Canada, UK & Europe: 6-27 Business Days
• Rest of World: 6-27 Business Days

International Expedited Shipping

• Worldwide: 4-10 Business Days

By placing an order, you confirm that you have read, understood and accepted these following policies.

CANCELLATION

We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out.

We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, you are welcome to email us at hello@tienseries.com.au as long as it has not been shipped.

RETURN OR RESEND POLICY

Our policy lasts 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.

RETURNABLE ITEMS:

• If the item is the company’s error 
• Incorrect Item (we can offer return or resend the correct item)
• Changed of mind or Color is not what I expected (Note: The customer will be responsible for the shipping fee)
• If any parcel lost or damaged due to unexpected conditions (we can send replacements)

NON-RETURNABLE ITEMS:

• Several types of items are exempt from being returned. We won't accept:
• Items that are already used or worn
• Items that are purchased from a third party seller
• Items purchased outside of the return timeframe (30 days from the day of purchase)

NOTE: To complete your return, we require a receipt or proof of purchase. Please contact our support team via hello@tienseries.com.au for more information.

You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.

REFUNDS (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Due to transportation problems, If you think the parcel were damaged when they were delivered. You can refuse to sign the packaged.